Users and residents committees

Users’ and residents’ committees ensure that users and residents of long-term care centers (CHSLDs) are treated with respect for their dignity and recognition of their rights and freedoms. They are one of the most important representatives of users and residents towards the CIUSSS’s governing bodies.

The respect for users’ rights, the quality of services, and client satisfaction are the basis that guides their actions. Members of users’ and patients’ committees have a particular concern for the most vulnerable clients and work to promote the improvement of living conditions for the housed individuals.

The eight users’ committees in the Saguenay–Lac-Saint-Jean territory are active in ensuring the quality of care and services. In each long-term care center and in the two youth center residences, a resident committee monitors the quality of the living environment. With the creation of the CIUSSS in 2015, a new users’ committee, the CIUSSS of Saguenay–Lac-Saint-Jean Users’ Committee (CUCI), was established. It is composed of representatives from each of the users’ and residents’ committees. It has a role of coordination, representation and harmonization.

  • User’ committees
  • Residents’ committees
  • Contact information of the committees
  • Users' rights
  • Users' committee brochures (in French)

Guardians of your rights

Functions of the users’ committees

  • Inform users about their rights and obligations.
  • Promote the improvement of users’ living conditions and evaluate the degree of user satisfaction with the services received from the establishment.
  • Defend the collective rights and interests of users or, at a user’s request, their rights and interests as a user with the establishment or any competent authority.
  • Accompany an assist, upon request, a user in any process they undertake, including when they wish to file a complaint.
  • Ensure, if applicable, the proper functioning of each residents’ committees and ensure that they have the resources necessary to carry out their functions.
  • Evaluation, if applicable, the effectiveness of measures implemented in according with the provisions of the law.

Consult the printable information sheet on users’ committees. (only available in French)

Residents’ committees represent the residents to the management and ensure that their living environment is warm, secure, and well-suited to their needs.  Practically, members listen to the needs and concerns of the residents and their families. They hold regular meetings and seek solutions when they observe a collective problem. If the concern is individual, the members can direct the resident to someone capable of helping them.

Functions of the Residents’ Committees

  • Inform residents about their rights and obligations.
  • Promote the improvement of residents’ living conditions.
  • Evaluate the degree of residents’ satisfaction with the services received from the establishment.
  • Defend the collective rights and interests of residents.

Surveys

Comité des usagers en déficience intellectuelle et trouble du spectre de l’autisme

400, boulevard Champlain Sud
Alma G8B 3N8
418 662-3447, ext. 453152
02.crdi.cdu@ssss.gouv.qc.ca

Comité des usagers du Centre jeunesse du Saguenay-Lac-Saint-Jean

1109, rue Bégin
Chicoutimi  G7H 4P1
418 549-4853, ext. 244286
comiteusagers.cj02@ssss.gouv.qc.ca

Comité des usagers de Lac-Saint-Jean Est

Hôpital d’Alma
300, boulevard Champlain Sud
Alma  G8B 5W3
418 669-2000, ext. 402324
comite.usagers.lsje@ssss.gouv.qc.ca

Comité des usagers de Domaine-du-Roy

450, rue Brassard
Roberval  G8H 1B9
418 275-0110, ext. 503003
comite.usages.ddr@ssss.gouv.qc.ca

Comité des usagers de Maria-Chapdelaine

2000, boulevard Sacré-Coeur
Dolbeau-Mistassini  G8L 2R5
418 276-1234, ext. 604116
comite.des.usagers.csssm@ssss.gouv.qc.ca

Comité des usagers de Jonquière

2230, rue de l’Hôpital
Jonquière  G7X 7X2
418 695-7822
com.usagers.chj@ssss.gouv.qc.ca

Comité des usagers de Chicoutimi

305, rue Saint-Vallier, C.P. 105
Chicoutimi  G7H 5H6
418 541-1234, ext. 202128
cu.csssc@ssss.gouv.qc.ca

Comité des usagers de La Baie

1000, rue Dr Desgagné, C.P. 38
La Baie (Saguenay), G7B 2Y6
418 544-3381, ext. 100232
comite.usagers.labaie@ssss.gouv.qc.ca

Comité des usagers du CIUSSS (CUCI)

1000, rue Dr Desgagné, Local 228 (2e étage)
La Baie (Saguenay), G7B 2Y6
(418) 669-2000, ext. 403393
cuci.slsj@ssss.gouv.qc.ca

  • Th right to information
  • The right to quality and accessible services
  • The right to the respect of their consent
  • The right to participate in the care and services concerning them
  • The right to respect and preservation of their dignity
  • The right to privacy and the confidentiality of their file
  • The right to be assisted or represented
  • The right to seek recourse in case of dissatisfaction
  • The right to life, safety, integrity, and freedom
  • The right to receive end-of-life care
  • The right to respect for advanced medical directives

Click here to learn more about users’ rights (webpage only available in French).

Surveys