To obtain a copy of your medical records

The medical archive department of the establishment is responsible for keeping records and for ensuring accessibility in accordance with current governing laws.

Requests for access for a user’s file are, governed by the Health and Social Services Act (c. S-4.2) and the Youth Protection Act (c. P-34.1).

  • Who has access to a user’s records?
  • How do I access or get a copy of a document from my file?
  • Costs related to obtaining documents contained in your file
  • FORM

Who has access to a user’s records?

Medical records are confidential and no one can access it without your permission or that of your legal representative. Information contained in a user’s file sometimes maybe communicated without their consent in certain contexts under different current laws and regulations. From the age of 14, the user has the right to access their medical file.

In cases of deceased person(s)

  • Spouses, guardians and descendants have the right to know the cause of death.
  • The person who authorizes the autopsy has the right to receive a copy of the report.
  • Heirs, individual successors, legal representatives, beneficiaries of an insurance policy are entitled to receive certain information only insofar as they demonstrate that such information is necessary to defend their rights.
  • Person(s) who are related by blood to a deceased user may know about genetic or family diseases, according to certain conditions.
  • The parental/guardian authority of a child who died under the age of 14 may receive information contained in his/her file.

IMPORTANT: any person wishing to have access to the medical records of a deceased user must present proof of his/her title by providing the following documents: birth certificate, marriage contract, notarial will, evidence of testamentary search with the «Chambre des notaires and du Barreau du Québec, », insurance policy, etc. In addition, if the deceased did not die in the establishment concerned by your application, a death certificate is required.

How do I access or get a copy of a document from my file?

The user wishing to access their file or have information contained in their file must complete the form AH-216. They must provide the information to identify themselves either, surname, first name, date of birth, name of father and mother as well as telephone numbers where you can be reached during the day. It must indicate precisely which documents you wish to obtain or transmit, as well as the name and address of the person to whom the documents are to be forwarded to where appropriate.

The form must be signed and forwarded by mail to the  medical  archive department of the establishment concerned, be it a hospital, a CLSC, IDRC, a youth centre or any other facility of the CIUSSS Saguenay-Lac-Saint-Jean.

For any application relating to a file related to the protection of youth in the Saguenay — Lac-St-Jean territory, please send your request to the Archives Department of the « Centre jeunesse de Chicoutimi »  located at 1109 Bégin Street, Chicoutimi, Québec G7H 4P1.

For an emergency or to obtain additional information, do not hesitate to contact the medical archives department of the establishment concerned.

Please note that:

  • No information will be transmitted to you by telephone
  • No documents will be faxed or emailed to you or your legal representatives.


This traduction is made possible through the contribution from the English Community Organization – Saguenay-Lac-Saint-Jean (ECO-02).